Privacy Policy

We recognise the need to ensure that any personal data that we may collect is properly protected and that we are transparent and responsible in the way we handle it. iHub collects personal data from shareholders, customers, suppliers and professional advisers, and their employees with whom iHub has an existing or prospective business relationship. In relation to such personal data, iHub acts as the controller and collects and processes such data on the grounds of its legitimate interest in managing the relationship with its partners.

The personal data consists of any or all of the following: name, address, email, telephone numbers and communications records (emails and letters).

The personal data is collected during our engagement with Business Partners by email, phone, meetings, iHub’s website (www.ihub.co.uk) and events organised by iHub.

The personal data is exclusively used for the management of the relationship with our partners and, in the case of existing or prospective customers, for the promotion of services provided by iHub relevant to them.  Note that personal data is not used for automated decision-making (including profiling).

The personal data is shared among the iHub Group Entities for the same purposes stated above. In addition, personal data is shared with:

Existing customers:

Those of our suppliers of services who need to have that data in order to be able to provide their services to our customers, which includes but is not limited to BT, Gamma, Smart IPX, Vodafone, GTT, Blueface, Voxbone, Akixi, Tollring, Six Degrees, Zendesk, Union Street. – freshsales.com EMEA Limited, our customer relationship management provider.

Prospective customers:

freshsales.com EMEA Limited, our customer relationship management provider. No personal data is transferred outside the EEA other than in the case of freshsales.com EMEA Limited in relation to prospective and existing customers.  Such transfer is subject to a data processing addendum pursuant to the EU standard contractual clauses for the transfer of personal data to processors established in non-EEA countries (Commission Decision 2010/87 of 5 February 2010).

Personal data is retained for the duration of the relationship with the Partner and for a period of up to 7 years from the end of such relationship, with the following exceptions. The rights which Partners have, in relation to their personal data, are the following: right of access, right to rectification, restriction of processing, erasure (“right to be forgotten”), data portability, object to the processing, and their right not to be subject to an automated individual decision making. These rights can be exercised by contacting iHub using the contact details provided below.