FAQs
When you’re looking for a new VoIP phone provider, it can be challenging to work out what is right for you and what exactly are the benefits of VoIP. We have collated some of the most common questions we are asked here. If you have any further questions, our dedicated team would be more than happy to advise you. Just pop the team a call on 0203 019 0000.How long does it take to set up a call plan?
Setting up call plans
How long does it take to on-board a new customer?
Adding new customers
Phone and hardware set up
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Or if it’s a really long question the title would still go here but just fill the box a bit more (like this)
World-class support is what we do best
It’s why customers come back to us, and how we maintain our 5-star rating on Trustpilot.
Miss Freya Speed
10. December, 2020.
Verified review
I've had issues with my Communicator app on my laptop since it was installed in February 2019 and I have since reported these issues on several occasions without no real resolution until Josh rectified this instantly this week. Now I'm much happier with the application and would recommend Josh to any app user.
Lauren
4. December, 2020.
Verified review
Always excellent service and pro-active advice from the team.
Rob Abraham
2. December, 2020.
Verified review
Answered quickly and investigated the issue really quickly. Couldn't ask for more!
Ben
17. November, 2020.
Verified review
After having several customers with issues with their current VOIP providers, always "passing the buck" and not admiting issues! I have sucsesfuly migrated them all to iHub, also recommending many new customers too. Taher made the process really quick and simple, and their support (for the little i've had to use it) has been amazing. It's like getting through to a third line tech in about 3 rings. I run an IT Support business, and customers are always asking me for recommendations. iHub win it hands down. Keep up the good work guys 🙂
Michael pinder
17. November, 2020.
Verified review
Taher recently supplied all the new phones for our office. The process was quick and the level of service was excellent. Taher has been on hand to answer any questions and has gone above and beyond to help and has fully exceeded our expectations. We would highly recommend iHub to.
Neil Bailey
4. November, 2020.
Verified review
Great service again from the team at IHub.
Lisa R
2. November, 2020.
Verified review
Great Service. Support solved my problem in good time.
Ian Bilsland
21. October, 2020.
Verified review
Having recently migrated to Teams from Skype, Ionix were keen to consolidate our communication channels through a single application. We were already a customer of iHub’s and approached them to discuss a project to migrate our current hosted voip solution to Teams. Ryan assisted with the project scope and specification and Josh was on hand to assist with any technical queries. The migration was scheduled and was completed without any loss of service.
Teams direct calling has allowed Ionix staff to work more effectively though a single application for all communication and I can highly recommend iHub to assist with any company looking to implement this technology.
Hugh Pritchard
21. October, 2020.
Verified review
We experienced a tricky fault with our incoming calls. The iHub team worked with us to deliver a temporary workaround to provide service while the fault was investigated so our business was able to continue to function. They then isolated the problem and put in a fix to restore the full service in a timely way. Many thanks for all your help with this.
Jack
16. October, 2020.
Verified review
Response time is always great from both the Orders and Support teams.
Great company to work with.
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