FAQsWhen you’re looking for a new VoIP phone provider, it can be challenging to work out what is right for you and what exactly are the benefits of VoIP. We have collated some of the most common questions we are asked here.
Choosing a VoIP phone provider
What makes iHub different?
iHub makes switching to VoIP simple and hassle-free. We have a dedicated switching team to assist you through each step of the process and our white glove installation service means you can get your team communicating without any hiccups. We also offer 30 day rolling contracts so even if your team grows, you can continue to enjoy the benefits of VoIP.
What features do iHub offer on top of voice calls?
As well as VoIP phone providers, we also offer feature rich plans, to make communications between your team and to customers seamless. Our Microsoft Teams Call Plan (LINK TO TEAMS PRODUCT PAGE) provides one platform for all your communication needs, including video conferencing, live screensharing and mobile app compatibility.
Service and Support
What are your opening hours?
We are available 24/7, 365-days per year. Our customers have a 99.999% uptime, but for those rare occasions you need support, we are only a phone call or email away.
Placing an order
How do I order a call plan?
Simply request a call back here and one of our team will be in touch to talk to you about your requirements, it’s that simple! You can also call us directly on 0800 982 3000 or send an email to firstname.lastname@example.org
Partners will receive access to the MiHub web portal, which allows partners to add new call plans and make changes to their customer’s setups easily – one of the many benefits of VoIP!
What's the process for porting numbers, and how long will it take?
Our orders team will help with the porting process, but we do require the full details of the range holder for the phoner numbers and a porting form must be completed and signed before the number porting procedure can begin. The porting process can take between 7 and 21 days, depending on the numbers.
How quickly can we add a new user?
We can add a new user in under 5 minutes.
If you have any further questions, our dedicated team would be more than happy to advise you. Just pop the team a call on 0203 019 0000.