FAQs

When you’re looking for a new VoIP phone provider, it can be challenging to work out what is right for you and what exactly are the benefits of VoIP. We have collated some of the most common questions we are asked here. If you have any further questions, our dedicated team would be more than happy to advise you. Just pop the team a call on 0203 019 0000.

How long does it take to set up a call plan?

Setting up call plans

How long does it take to on-board a new customer?

Adding new customers

World-class support is what we do best

It’s why customers come back to us, and how we maintain our 5-star rating on Trustpilot.
Miss Freya Speed
Miss Freya Speed
10. December, 2020.
Verified review
I've had issues with my Communicator app on my laptop since it was installed in February 2019 and I have since reported these issues on several occasions without no real resolution until Josh rectified this instantly this week. Now I'm much happier with the application and would recommend Josh to any app user.
Lauren
Lauren
4. December, 2020.
Verified review
Always excellent service and pro-active advice from the team.
Rob Abraham
Rob Abraham
2. December, 2020.
Verified review
Answered quickly and investigated the issue really quickly. Couldn't ask for more!
Ben
Ben
17. November, 2020.
Verified review
After having several customers with issues with their current VOIP providers, always "passing the buck" and not admiting issues! I have sucsesfuly migrated them all to iHub, also recommending many new customers too. Taher made the process really quick and simple, and their support (for the little i've had to use it) has been amazing. It's like getting through to a third line tech in about 3 rings. I run an IT Support business, and customers are always asking me for recommendations. iHub win it hands down. Keep up the good work guys 🙂
Michael pinder
Michael pinder
17. November, 2020.
Verified review
Taher recently supplied all the new phones for our office. The process was quick and the level of service was excellent. Taher has been on hand to answer any questions and has gone above and beyond to help and has fully exceeded our expectations. We would highly recommend iHub to.
Neil Bailey
Neil Bailey
4. November, 2020.
Verified review
Great service again from the team at IHub.
Lisa R
Lisa R
2. November, 2020.
Verified review
Great Service. Support solved my problem in good time.
Ian Bilsland
Ian Bilsland
21. October, 2020.
Verified review
Having recently migrated to Teams from Skype, Ionix were keen to consolidate our communication channels through a single application. We were already a customer of iHub’s and approached them to discuss a project to migrate our current hosted voip solution to Teams. Ryan assisted with the project scope and specification and Josh was on hand to assist with any technical queries. The migration was scheduled and was completed without any loss of service. Teams direct calling has allowed Ionix staff to work more effectively though a single application for all communication and I can highly recommend iHub to assist with any company looking to implement this technology.
Hugh Pritchard
Hugh Pritchard
21. October, 2020.
Verified review
We experienced a tricky fault with our incoming calls. The iHub team worked with us to deliver a temporary workaround to provide service while the fault was investigated so our business was able to continue to function. They then isolated the problem and put in a fix to restore the full service in a timely way. Many thanks for all your help with this.
Jack
Jack
16. October, 2020.
Verified review
Response time is always great from both the Orders and Support teams. Great company to work with.

Didn’t find what you were looking for? Get in touch today.

24/7 – 365 days a year
sales@ihub.co.uk
0800 982 3000
24/7 telephone and email support
Next day engineer service
30-day rolling contracts
Free telephone numbers
Dedicated switching team
White glove installation service
Automatic porting service with no downtime
Plug & play: phones arrive pre-installed

Switch to us: Our dedicated switching team will seamlessly transfer you

Our business keeps your business going. Get in touch today.

Fill out the form below to request a call back:

    Why trust iHub for your new phone system?
    5-stars on Trustpilot
    Dedicated switching team
    All phones arrive ready to plug and play
    Quick response times
    Easily amend your plan
    Open 24/7
    Next day engineer call-out
    30-day rolling contracts
    sales@ihub.co.uk
    0800 982 3000

    Loading...